LocateOSLocateOS
AI-powered locate ticket operations

The AI Operating System for Locate Ticket Management.

LocateOS gives underground utility teams one customizable platform to manage tickets, dispatch locators, capture field proof, monitor compliance, and turn daily production into real-time operational intelligence.

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12+
Markets supported
98%
Field uptime
40%
Less admin time
Atlanta · LOC-23914
In Progress · Risk 78
Nashville · LOC-23921
Assigned · 5h SLA
LIVE · 12 markets
247 open tickets
locateos.app / dashboard
247
Open
38
Due Today
12
Past Due
9
High Risk
184
Completed
Open Tickets
5 of 247
TicketMarketPriSLAStatusRisk
LOC-23914Atlanta, GAHigh2h 14mIn Progress
78
LOC-23921Nashville, TNMed5h 02mAssigned
42
LOC-23877Chicago, ILHighOverduePast Due
92
LOC-23899Memphis, TNLow8h 41mAssigned
22
LOC-23905Springfield, ILMed1d 02hComplete
14
Live Map
SE Region
LocateOS AI

3 tickets are trending high risk due to overdue response windows and missing field evidence.

Review now
↓Reduce manual ticket tracking
↑Improve dispatch visibility
✓Standardize field closeouts
⚡Automate supervisor reporting
◉Centralize ticket evidence
◆Real-time operational intelligence
The Problem

Locate operations are too important to run on spreadsheets.

Most teams are patching together emails, portals, texts, and manual trackers. The result is missed tickets, compliance gaps, and zero real-time visibility.

Fragmented ticket sources

Tickets arrive from multiple 811 portals, emails, and spreadsheets with no central intake.

No real-time field visibility

Supervisors can't see where locators are or which tickets are actually in progress.

Scattered compliance proof

Photos, notes, and GPS data live in text threads instead of structured closeout records.

Manual, inconsistent dispatch

Ticket assignment depends on who you call, not optimized routing or workload balance.

Disconnected operations data

Billing, payroll, production, and closeout data never connect cleanly.

Leadership flying blind

Executives have no live view of SLA performance, damage risk, or productivity trends.

The Solution

One platform for the full ticket lifecycle.

Step 1 / 8

Import / Create

Pull from 811 feeds or create manually. Auto-classify by type, urgency, customer.

CONFIGURABLEAUDITED
Import / Create
PREVIEW
811 Portal · IRTHCONNECTED
Email · georgia.power@CONNECTED
CSV upload · weeklyCONNECTED
API · custom feedCONNECTED
Platform

Everything your operation needs. Nothing it doesn't.

AI Ticket Prioritization
Risk-score every ticket before dispatch.
Smart Dispatch & Routing
Assign by location, workload, and skill.
Custom Fields & Workflows
Configure for any market or customer.
Mobile Field App
iOS and Android with offline mode.
Offline Mode
Works without signal, syncs on reconnect.
GIS Map View
Live ticket map with status color coding.
Photo Evidence
GPS-tagged, timestamped, auto-organized.
SLA & Compliance Alerts
Get flagged before tickets go overdue.
Supervisor QA Review
Approve closeouts before they leave.
Customer-Specific Rules
Different workflows per contract.
Production & Payroll
Track output per locator, per day.
Billing Support
Billing-ready closeout packages.
Executive Dashboards
Market-level KPIs in real time.
Role-Based Access
Control what each role sees and does.
API & Integrations
Connect to 811 feeds, payroll, GIS.
AI Assistant
Ask questions, get operational answers.
AI Built In

AI built into the workflow — not added as an afterthought.

LocateOS AI works in the background on every ticket, every shift, every market.

01
Ticket Risk Scoring
Each ticket gets a risk score based on work type, location history, customer, urgency, and complexity. High-risk tickets surface automatically.
02
Smart Summaries
AI summarizes ticket notes, field updates, and locator activity so supervisors don't read every entry.
03
Next Best Action
Suggested next steps for overdue tickets, incomplete closeouts, or at-risk SLAs.
04
Auto-Flag Engine
Missing photos, incomplete notes, overdue windows, abnormal production, compliance risk — all caught automatically.
05
Supervisor Intelligence
Ask LocateOS how your market is performing. Get answers in plain language, not pivot tables.
LocateOS AI
ONLINE
Which locators have the highest overdue risk this week?
Marcus T. (Atlanta) has 4 tickets past SLA with no field update. Jordan R. (Nashville) has 2 high-complexity tickets unassigned for 18 hours. Recommend immediate dispatch review.
Roles

Built for every role in your operation.

Executives

Revenue visibility, production trends, SLA performance, damage risk, and market comparisons — without waiting for a weekly report.

  • Live revenue & production KPIs
  • Market-by-market SLA performance
  • Damage risk exposure tracking
  • Quarter-over-quarter comparisons
Live preview
Total Tickets
12,481
+8.2%
Completion Rate
94.2%
+1.4%
SLA % Met
91.8%
-0.3%
At-Fault Risk
0.42%
-12%
Reporting & Analytics

Know what happened, where it happened, who handled it, and what still needs attention.

Production Dashboard
TICKETS COMPLETED / WEEK
42
Marcus
38
Jordan
51
Sarah
29
Devon
44
Priya
SLA Compliance
ON TRACK
87%
ON TIME
On Time87%
At Risk8%
Past Due5%
Market Overview
LIVE
MarketOpenDuePastSLA
Atlanta, GA8412394%
Nashville, TN618296%
Chicago, IL10218788%
Customization

Built around your operation, not the other way around.

Every market works differently. LocateOS adapts to your workflows — not the other way around.

Market & Contract Configuration
Set up different ticket rules, SLA windows, required fields, and closeout steps for each customer or contract.
Custom Forms & Audits
Build forms for damages, standbys, emergency tickets, QA inspections, and supervisor reviews without coding.
Approval & Evidence Rules
Require specific photos, GPS confirmation, or supervisor sign-off before a ticket can close.
Multi-Company Support
Run multiple companies, branches, or crews from one platform with complete data separation.
Workflow Builder · Default Pipeline
PUBLISHED
Import
AI Review
Assign
Field
Evidence
QA
Close
Billing
Field App

Give locators one simple app for the workday.

No training manual required. One screen. Everything they need to start, work, and close tickets.

  • Today's assigned tickets with priority order
  • Turn-by-turn map routing to job site
  • Full ticket details and contact info
  • One-tap photo upload with GPS tag
  • Add notes and field observations
  • Start / stop job time tracking
  • Complete ticket with required evidence checklist
  • Works offline — syncs automatically when connected
Today
6 Tickets
MT
LOC-2391
412 Peachtree St
IN PROGRESS2.4 mi
LOC-2390
88 N Lawn Ave
PENDING2.4 mi
LOC-2389
204 Elm Rd
COMPLETE2.4 mi
Home
Map
Photos
Done
Integrations

Connect LocateOS to the systems your team already uses.

811 / One-Call Feeds
IRTH, Utilisphere, state portals
GIS & Mapping
Esri, Google Maps, custom layers
Payroll & Timecards
ADP, Paycom, custom exports
Accounting & Billing
QuickBooks, custom invoicing
Customer Portals
Client-specific reporting and access
Alerts & Notifications
Email, SMS, push notifications
Analytics & BI
Power BI, Tableau, CSV export
API & Webhooks
REST API, webhooks, CSV import

Early deployment supported via CSV import/export. API documentation available on request.

Security

Designed for enterprise-grade security and operational reliability.

Role-Based Access
Audit Logs
Data Retention Controls
Encrypted Storage
Multi-Market Separation
Admin Permission Controls

LocateOS is designed with enterprise security requirements in mind. Contact us for detailed security documentation.

ROI Calculator

Estimate your operational impact.

Inputs are estimates. Results are directional — not guaranteed.

2,500 tickets
100 tickets10,000 tickets
18 min
5 min60 min
24
1500
$32/hr
$15/hr$75/hr
Est. admin hours saved / month
300hours
Assumes 40% reduction in manual admin time.
Est. monthly cost savings
$9,600
Annualized: $115,200
Locator productivity gain
Standardizing closeouts across 24 locators reduces rework and re-inspection time.

These are rough estimates based on industry benchmarks. Actual results vary by operation.

Pricing

Simple, scalable pricing for every operation size.

Starter
Small contractors
Custom
Quoted by team size & markets
  • Ticket management & import
  • Basic dispatch & assignment
  • Mobile field app
  • Standard reporting
  • Email support
Request Pricing
Most Popular
Operations
Growing teams
Custom
Quoted by team size & markets
  • Everything in Starter
  • Smart dispatch & routing
  • Custom fields & workflows
  • SLA & compliance alerts
  • Supervisor QA review
  • Payroll & production reporting
Request Pricing
Enterprise
Multi-market
Custom
Quoted by team size & markets
  • Everything in Operations
  • AI ticket prioritization & risk scoring
  • AI assistant & auto-flagging
  • Advanced integrations & API
  • Multi-company & multi-market
  • Custom reporting & dashboards
  • Dedicated support & onboarding
Request Pricing
Request Demo

See how LocateOS can modernize your locate operations.

We'll show you the platform, answer your questions, and map it to your specific workflows.

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